Shipping questions

1. What makes Kulavo unique?
At Kulavo, we take pride in our commitment to quality, comfort, and style. Our shoes are crafted using premium materials, innovative technology, and meticulous attention to detail. We believe in creating footwear that not only looks great but also feels fantastic, ensuring that you have the best possible shoe-wearing experience.

2. What types of shoes does Kulavo offer?
We offer a wide range of footwear to suit various needs and occasions. Our collection includes athletic shoes, casual sneakers, formal dress shoes, sandals, boots, and more. Whether you're looking for everyday comfort or a stylish statement piece, we have something for everyone.

3. Are Kulavo shoes environmentally friendly?
Yes, we are committed to sustainability. We strive to minimize our environmental footprint by using eco-friendly materials and production processes whenever possible. Our goal is to create stylish and sustainable footwear that you can feel good about wearing.

4. How do I determine my shoe size?
We provide a detailed size chart on our website to help you find the perfect fit. If you have any questions, our customer service team is here to assist you.

5. Can I return or exchange my shoes if they don't fit or if I change my mind?
Yes, we have a return and exchange policy. If you're not satisfied with your purchase or need a different size, simply send an email to our customer service support and they will follow up with the instructions on our Returns and Exchanges. Please make sure the shoes are in their original condition and include all the packaging and tags.

6. How do I care for my Kulavo shoes?
Proper shoe care ensures longevity. We recommend following the care instructions provided with your shoes. In general, cleaning your shoes regularly, using appropriate shoe care products, and storing them in a cool, dry place will help maintain their quality and appearance.

7. Are Kulavo shoes suitable for specific activities, like running or hiking?
Yes, we offer specialized footwear designed for specific activities. Our athletic and performance shoe lines are crafted with advanced technology to provide the support and comfort you need for running, hiking, and various sports. Check out our product descriptions and recommendations for more information.

8. Do you offer international shipping?
Yes, we do offer international shipping. We want to make our shoes accessible to customers worldwide. Please visit our Shipping and Delivery page for details on shipping options and fees to your location.

9. How can I stay updated on new arrivals and promotions?
To stay informed about our latest products and exclusive promotions, subscribe to our newsletter on our website. You can also follow us on social media platforms like Instagram, Facebook, and Twitter for real-time updates.

10. How can I contact Kulavo customer support?
We're here to help! You can reach our customer support team through our Contact Us page on our website or by email at contact@kulavo.com. We aim to respond to inquiries promptly and provide the assistance you need.

If you have any more questions or need further information, don't hesitate to get in touch with us. We appreciate your interest in Kulavo and look forward to serving you.

How can I track my order?

After ordering a product, you will receive (within 2-3 days) a shipping confirmation. To track your order, go to the page "Track my order" and enter your order number and your email address. The update may take some time. Note: Sometimes there are display problems. If you cannot track your order directly, try using just the order number (without entering an email address).
How long does it take for my order to arrive?

Depending on your location, standard delivery usually takes 10-15 days (not including processing days).

Occasionally packages are lost, but this is very rare. If more than one month has passed and you still haven't received your order, please contact us again at contact@kulavo.com. We will be happy to reship your order and provide you with a discount code to compensate you.

I have entered the wrong name or address, what should I do?

If you have made a mistake when entering your address or name, which could affect the delivery, please contact us as soon as possible at contact@kulavo.com on the same day, mentioning in the subject line that you have made a mistake.

If you have any further questions, please do not hesitate to contact us at contact@kulavo.com. We will reply within 48 hours.